General FAQ

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You can create web, (native) mobile, or desktop applications.

That depends on the options/features you are using. Please contact our sales to get a detailed offer.

We don't charge for the users, we charge per developer. If you own two developer licenses, it makes no differences if you have one, 20, 100 or 500+ users.

We have no cloud server included. You can choose any cloud service provider, e.g. Azure, Amazon, etc. The application itself is stored on your local hard drive and you can deploy to any Java application server, e.g. Tomcat, Wildfly, etc.

The support is by email or our ticketing system, depending on your SLA. The standard support is by email (Mo-Fr, 9:00AM-5:00PM CET, Vienna - Austria)

We offer both, but VisionX always runs on your local workstation.

Yes, we do. We have a two-day VisionX basic training and a two-day VisionX advanced training. We can also do an individual training or consulting for you.

We offer both.

The problem might be that you are behind a proxy and VisionX isn't able to establish an Internet connection.

If you're behind a proxy, simply configure your proxy in the license wizard at the end or, if you forgot to configure your proxy, uninstall and install VisionX trial again. It's also possible to configure the proxy via About… dialog. The dialog can be opened in Help tab of VisionX login screen. The Change license button can be found in the lower left corner. This button allows setting the proxy server as well.

If you have technical skills, it's also possible to change the config.xml in: <install_folder>/rad/server manually. There's already a dummy proxy configuration:

<!-- http proxy settings -->
<http>
  <proxy enabled="false">
    <host/>
    <port>3128</port>
    <username/>
    <password/>
  </proxy>
</http>

Change it to your needs:

<!-- http proxy settings -->
<http>
  <proxy enabled="true">
    <host>192.168.x.x</host>
    <port>3128</port>
    <username>optional</username>
    <password>optional</username>
  </proxy>
</http>

It's important to change the enabled property to “true”. The host can be configured with hostname or IP address. The username and password are optional.

The trial period is 14 days.

No, we don't offer a free version of VisionX. It's possible to try for free, but after the trial period we'll charge for VisionX.

No, VisionX is not open source. It's a commercial tool, based on open-source frameworks. All created applications only use open-source frameworks, but VisionX source code is not available.

No, we don't offer a trial version of the Forms migration add-on. We'll show you the add-on in a live demo if you are interested.

No, we don't offer a trial version of the Workflow Engine add-on. We'll show you the add-on in a live demo if you are interested.

The trial version is a full-blown VisionX enterprise. All features are enabled during the trial period, except it is not possible/allowed to deploy applications created with the trial version or to use such applications in production environments. The applications can be opened with IDEs like Eclipse, but the deployment won't work.

It's possible to change the used license directly in VisionX, without re-installation. Simply logout (Main menu → Logout) of VisionX. Navigate to the Help tab, on the main screen. Open the About… dialog and press the button Change license. The button can be found in the lower left corner of the dialog. Enter your license information and login in again.

The default username and password is admin.

The version number is shown in Splash screen of VisionX. It's also shown in About dialog. To open the About dialog navigate to the Main menu and press About…. The license tab will show you the exact VisionX version number!

The font scaling is not always correct if you're using a 4K screen. Some fonts may be too large. To see correct font sizes, simply right click on visionx.exe or runtime/bin/java.exe (runtime/bin/javaw.exe) and change compatibility settings.

Sometimes, it also helps if you add:

-Dsun.java2d.uiScale=1

in your visionx.bat file or visionx.l4j.ini.

Sometimes it happens that you get an error in installation wizard, something like this message appears:

Execution failed (deployment.xml, war, 288, 163) 
jarsigner returned: 1

This error might be a connectivity problem or at least no internet connection. To avoid this problem, disable the default Keystore:

But you should know that there's a limitation with a war file installation. The application won't work because it was created with a trial version.

The default username and password is admin.

The user authentication is usually done automatically. If you change the admin password, you have to do it manually.

The user authentication is only relevant if you have applications for different domains (configured with email address). If you don't have different domains, it makes no difference which user you use.